Addble Support Portal

The centralized control center for managing Beckn protocol transactions, order troubleshooting, merchant nodes, and operational telemetry.

Gateway Status ACTIVE

Beckn Registry CONNECTED

Avg. Latency 142ms

Orders & Fulfillment Management

Operational

ONDC Order Support

Comprehensive order diagnostics. Trace transaction lifecycles, inspect Beckn protocol structures, view financial breakdowns, and copy customer support response templates.

Launch Order Support Tool

Operational

Bulk Order Processing

Batch transition ONDC order fulfillment states, manage tracking codes, inspect transaction lifecycles, and monitor enqueued background task status in a single centralized screen.

Launch Bulk Processing Tool

Operational

Active Delivery Orders

Query and analyze active delivery orders belonging to specific provider IDs within a custom date range. View full logistics, contact coordinates, and timeline transitions.

Launch Active Delivery Orders

Operational

Low-Volume Providers

Retrieve and inspect detailed orders for provider nodes with overall low volume counts. Filter by custom start/end date ranges, order states, and max order threshold count.

Launch Low-Volume Utility

Catalog & Inventory Control

Operational

Catalog Discovery

Perform automated quality checks and QC overlay discovery queries over items and stores. Enforces Zero-Trust Row Isolation, analyzes quality bands, and exports to Excel.

Launch Catalog Discovery

Operational Preview

Product QC & Upload

Upload and perform automated quality check audits on product variant spreadsheets. Highlights missing required fields, pricing policies, co-dependent weights, and alerts for non-direct public Google Drive image links.

Launch Product QC

Operational

Catalog Push Sync

Trigger a manual catalog synchronization from the Seller Platform back to specific Buyer Application (BAP) gateways for target stores or city STD regions.

Launch Catalog Push

Operational

Catalog Increment Search

Trigger a manual incremental catalog index/search update for a specific ONDC provider location ID. Optionally force re-indexing on search handler nodes.

Launch Catalog Increment

Analytics & Performance Tracking

Operational

Seller Performance

Comprehensive seller performance analytics and metrics. View order completion rates, cancellations, RTO rates, and average turnaround times.

Launch Seller Performance

Operational

Logistics SLA Scorecard

Measures packaging delay, pickup delay, and delivery transit durations. View ONDC SLA compliance statistics, average turnarounds, and export logs.

Launch SLA Scorecard

Operational

Providers by Net Order Value

Identify and analyze providers based on their net completed order values. Custom filter by date, min/max values, optionally join active credentials, and export to Excel.

Launch Providers by Value

Operational

Analytical Reports

Comprehensive order log analytics and performance telemetry. Filter transactions across providers, view detailed timelines, and export custom reports to formatted Excel sheets.

Launch Reports Dashboard

Operational

Sales Report Invoice

Retrieve and inspect structured sales report invoice data for a specific provider. Filter by date ranges and order status, and export the results to Excel.

Launch Sales Report

Onboarding & Compliance

Operational

Onboarded Businesses via Addble Sahay

Retrieve, analyze, and monitor the list of all onboarded businesses. Filter on-the-fly by partner, store name, compliance registration, or status, and export to Excel.

Launch Onboarded Businesses via Addble Sahay

Operational

Registration Requests

View and analyze ONDC seller registration requests chronologically. Support fetching specific ID, reviewing contact details and statuses.

Launch Registration Requests

Operational

Business Credentials

Query, assign, and manage enterprise credentials, certifications, and social sector designations for onboarded ONDC provider nodes.

Launch Credentials Tool

Maintenance

Business Regulatory

Upload and manage compliance and regulatory certificates (FSSAI, GST, Drug License, etc.) directly for onboarded enterprise provider nodes using secure multipart payloads.

Operational

Update Business Details

Modify business display name and referral code dynamically for onboarded provider nodes.

Launch Update Business Details

Interactive Content & Marketing Tools (AI)

Operational

Store Links Post Generator

Generate standardized, beautiful promotional posts featuring merchant store links for social media sharing using Panda AI.

Launch Post Generator

Operational

Combo Pack Generator

Create high-conversion, professional product bundle and combo pack showcases by combining multiple product images using Panda AI.

Launch Combo Pack Generator

System Diagnostics & Telemetry

Coming Soon

Network Telemetry

Real-time telemetry and API transaction logging. Monitor incoming callbacks (`/on_search`, `/on_select`, `/on_init`, `/on_confirm`) and trace server latency.

Under Construction

Merchant Node Registry

Verify local-to-cloud ObjectBox database synchronization health, merchant onboarding statuses, listing updates, and store linkage mapping logs.

Total Requests 0

Submitted 0

Reviewing 0

Approved 0

Rejected 0

Registration Requests

View chronological list of ONDC seller registration requests.

Date Preset

Start Date *

End Date *

Limit *

Registration Requests Directory 0 records

Created On	Business Name	Contact Person	Contact Details	Location	Category	Status	Handle By	Remarks	Actions
Enter query parameters to fetch requests.

Provider ID *

Start Date (Optional)

End Date (Optional)

Order Status

Sales Report Invoice

Enter a Provider ID and click "Generate Report" to view sales invoices.

Total Businesses 0

ONDC Status Live 0

Inventory Enabled 0

Onboarding Partners 0

Registered Udyam 0

FSSAI Certified 0

Onboarder Source

Ready to Fetch Onboarded Businesses via Addble Sahay?

Click the button above to load and filter the real-time list of all onboarded businesses.

Total Matched Providers 0

Highest Net Order GMV ---

Average Net GMV ₹0.00

Total Net GMV ₹0.00

Date Preset

Start Date

End Date

Role Isolation

Business IDs

Min Order Value

Max Order Value

Page Limit

Include Credentials

No Analysis Generated Yet

Configure the date range, value bounds, and optional credential flags above, then click 'Generate Analysis' to pull records.

Matched Providers List 0 matched

ONDC ORDER

-

Placed on -

-

Total Amount -

Domain -

Buyer App -

Items -

Cancellation Code -

Items Ordered

Financial Breakup

Description	Tax Rate	Base Value	Total

GST Tax Breakdown

Billing Information

Animesh

jamesredkar@gmail.com

+91 9172847221

Billing Address

Hsno.3, Behind mrf showroom, Dodamarg Main Road, Sawantwada, Dodamarg, Maharashtra, 416512, IND

Payment & Settlement Routing

Status PAID

Collected By BAP

Type ON-ORDER

Gateway Razorpay

Logistics & Delivery Route

Fulfillment ID -

Category -

TAT -

Network Type -

Logistic Provider -

AWB (Tracking) -

PICKUP ORIGIN (SELLER STORE)

-

- | -

GPS: -

DELIVERY DESTINATION (BUYER)

-

GPS: -

Quick Support Response

Copy standardized status update template for customer communication

Order Event History

Chronological step-by-step transaction state tracking

ONDC Order Details Viewer

Enter a valid ONDC Order ID in the search field above to fetch and visualize live transaction details from the Panda Orders Service.

Loading...

Support Tier 2 Specialist

Account Metadata

User Unique Identifier -

Authentication Type Addble SSO (Custom Auth)

Session Token Status RESOLVED

Gateway Permissions

Read:Orders Write:ReprocessCheck Read:Telemetry Read:MerchantNodes Admin:Troubleshoot

Your support privileges are assigned according to your active enterprise directory group in the Addble ID system.

To sign out of your Addble Support Portal session, click the button below. Your local cache will be cleared immediately.

Business Credentials Manager

Enter a Business ID / Provider ID above to query, assign, or revoke certifications and social sector designations.

Add new compliance and regulatory certifications to this business node

Type

Please select a regulatory type first.

Regulatory Name

Provide a friendly display name for this compliance document (e.g. FSSAI License, GST Certificate).

Value / License Number

Enter the official certificate registration number or unique license code.

State / Territory

Please select a state or union territory.

Status

Select the current operational status of the regulatory certificate.

Regulatory Files (Optional Images or PDFs)

Click to choose files PDF, PNG, JPG (Max 5MB)

Select optional images or PDF documents of the physical license.

Business Regulatory Manager

Enter a Business ID / Provider ID above to manage or upload compliance and regulatory certificates.

Update Business Details

Modify business display name and referral code dynamically for a specific ONDC provider/business node.

Provider ID *

Location ID *

Business Details

Business Display Name

Referral Code

* Additional modifiable fields (e.g. contact email, phone, and business sector details) are coming soon.

Update Business Details

Enter a Provider ID and Location ID above with display name or referral code to update details.

Convert Spreadsheet to JSON & Upload

Upload an Excel (.xlsx, .xls) or CSV (.csv) file to automatically convert rows to JSON and execute bulk updates for business display names and referral codes.

Click to browse or drag and drop your spreadsheet here

Supports Microsoft Excel (.xlsx, .xls) and CSV (.csv) files

Parsed Spreadsheet Records

0 records

Showing 0 records

#	Provider ID	Location ID	Business Display Name	Referral Code	Status

Upload Execution Progress

In Progress

Total 0

Processed 0

Succeeded 0

Failed 0

#	Provider ID	Location ID	Status	Details / Response

Batch Spreadsheet Conversion & Upload

Upload an Excel (.xlsx, .xls) or CSV (.csv) file above to convert spreadsheet records to JSON and execute batch updates.

Ready to Generate Reports?

Click the button below to pull the latest order data from the system. You can filter by specific Provider IDs and Order Statuses.

Note: Large datasets may take a few moments to process.

Total Sellers 0

Top Seller (by GMV) ---

Top Seller (by Orders) ---

Total Overall GMV ₹0.00

Date Preset

Start Date

End Date

Role Isolation

Business IDs

Limit

Page

Seller Performance Ready

Click "Generate Analysis" to fetch and calculate performance metrics for the selected parameters. Standard ONDC KPIs will be mapped.

Performance Scorecard

Seller Details	Total Orders	Completed Orders / Rate	Merchant Cancellations	Buyer Cancellations	RTO Orders	GMV (Gross Merchandise Value)	Avg Turnaround Time

Total Orders Analyzed 0

On-Time Delivery Rate 0.0%

Average Actual TAT 0.0 Hrs

SLA Breach Rate 0.0%

Date Preset

Start Date

End Date

Role Isolation

Business IDs

Limit

Page

Logistics SLA Scorecard Ready

Click "Generate Analysis" to fetch and measure packaging delay, pickup delay, and delivery transit durations for registered LSPs and orders.

SLA Scorecard Metrics

Retail Order ID	LSP Name	Order Timeline	Promised TAT	Actual TAT	On Time?

Order Query parameters

Orders Dashboard

Recent Batches

Off-Network Process

Orders Processing Dashboard

No Orders Loaded

Enter a Provider ID on the left and click Fetch Orders to load the transaction ledger.

Select last:

	Network ID	Created Time	Order Status	Fulfillment State	Items	Value	Buyer	AWB / Tracking	Label

Recent Enqueued Batches

Batch ID	Enqueued Time	Seller	Response Message	Status	Items Count	Actions

Off-Network Orders Process by XLSX

Click to browse or drag your XLSX file here

Supports Excel files (.xlsx, .xls)

Required columns: Network ID, AWB/Tracking No, and Current Logistic Network (value must be "Off-network").

-

Network ID

-

AWB/Tracking No

-

Current Logistic Network

-

Data Preview (0 rows detected)

Low-Volume Provider Orders

Query and analyze transaction logs for provider nodes with overall low volume counts.

Start Date *

End Date *

Max Orders Threshold

Filter by Order States

Created Accepted

Low-Volume Provider Utility

Set dates, states, and the maximum order threshold above, then execute the query to inspect low-activity merchant nodes.

Active Delivery Orders

Query and analyze active delivery orders pending pickup/dispatch (packed) or currently in-transit.

Fulfillment Group *

Date Preset

Start Date *

End Date *

Filter by Provider IDs (Optional, Comma-Separated)

Query Results 0

Order Details	Seller	Buyer	Logistics Provider	Deliver By Date	Order Value	State	Actions

Active Delivery Orders

Configure filters above and query active ONDC delivery logistics to track shipments, contact coordinates, and export telemetry.

Catalog Increment Search

Trigger a manual incremental catalog index/search update for a specific ONDC provider location ID.

Catalog Increment Trigger

Enter a Location ID above to trigger a manual incremental search indexing update for that location.

Catalog Push Sync

Trigger manual catalog synchronization from the Seller Platform back to specific Buyer Applications (BAPs).

BAP ID *

Select pre-configured Buyer Application or type custom BAP ID.

Business ID(s)

Optional store ID(s). Takes precedence over STD if both are filled.

STD Code(s)

Standard Indian City STD code(s). Evaluated if Business ID is empty.

Target Domains

Optional. If none are selected, synchronization defaults to all 7 standard retail/agricultural domains.

City-wide Sync

By default, this is checked (true). If checked, pushes catalog to all stores in the resolved city STD regions. If unchecked, restricts catalog sync strictly to the specified business ID(s).

Note: It may take some time to reflect on the buyer app, please be patient.

Catalog Push Synchronization

Enter target BAP ID(s) and either a Business ID or an STD code above to push manual catalog updates directly back to BAPs.

Role *

Provider ID(s)

ONDC Domain Code

ONDC Category ID

Min Quality Score *

In Stock Only

Limit

Total Items Found 0

Avg Quality Score 0

Excellent (90-100) 0

Good (75-89) 0

Fair (60-74) 0

Poor (0-59) 0

Discovered Catalog Items

Product Details	ONDC Category ID	SP / MRP	Stock	Quality Band	QC Status	Provider Node	Action

Catalog Discovery Search

Set query filter criteria above, then execute the search to audit catalog items and view automated quality bands.

Product Quality Check & Inventory Upload Preview

Upload product catalog spreadsheets to analyze missing required fields, validate ONDC pricing policies, verify weights or unit of measure compliance, and inspect direct image link hosting before inventory upload.

Catalog Structure Mode

Contains Provider ID Column No Provider ID Column

Click to browse or drag your product catalog spreadsheet here

Supports Excel files (.xlsx, .xls)

Analyzed Product Catalog

Row	Product Name	Category	Brand	Price Matrix	Stock	Weight & Content	Product Images	Status & Quality Issues	Actions

Store Links Post Generator

Generate standardized, beautiful promotional posts featuring merchant store links for social media.

Live Post Preview

Fill in the store details and generate your post to see the live promotional result here.

Combo Pack Generator

Combine multiple product images into a single professional, high-conversion combo pack showcase using Panda AI.

Upload Product Images *

Click to browse or drag images here

Supports PNG, JPG, JPEG, WEBP (Max 10MB per image)

AI Composition Hint (Optional)

Quick Presets:

Composing Combo Pack...

Panda AI is merging, scaling, and optimizing your product image buffers into a unified showcase.

Elapsed Time: 0.0s

Live Showcase Preview

Your AI-composed combo pack showcase will appear here. Try uploading at least two product images and hit generate.

Addble Support Portal

Select Operational Utility

No Utilities Match Your Search

Orders & Fulfillment Management

ONDC Order Support

Bulk Order Processing

Active Delivery Orders

Low-Volume Providers

Catalog & Inventory Control

Catalog Discovery

Product QC & Upload

Catalog Push Sync

Catalog Increment Search

Analytics & Performance Tracking

Seller Performance

Logistics SLA Scorecard

Providers by Net Order Value

Analytical Reports

Sales Report Invoice

Onboarding & Compliance

Onboarded Businesses via Addble Sahay

Registration Requests

Business Credentials

Business Regulatory

Update Business Details

Interactive Content & Marketing Tools (AI)

Store Links Post Generator

Combo Pack Generator

System Diagnostics & Telemetry

Network Telemetry

Merchant Node Registry

Registration Requests

Registration Requests Directory 0 records

Sales Report Invoice

Sales Invoice Records 0

Ready to Fetch Onboarded Businesses via Addble Sahay?

Onboarded Businesses via Addble Sahay

No Analysis Generated Yet

Matched Providers List 0 matched

API Server Offline

-

Provider / Merchant Details

-

Items Ordered

Financial Breakup

Billing Information

Payment & Settlement Routing

Logistics & Delivery Route

-

-

Quick Support Response

ONDC IGM Issues Refresh 0 Open 0 Closed 0 Issues

Order Event History

ONDC Order Details Viewer

Loading...

Account Metadata

Gateway Permissions

Active Business Credentials 0 active

Assign/Modify Credentials 0 selected

Business Credentials Manager

Business Regulatory Manager

Update Business Details

Response Status

Update Business Details

Convert Spreadsheet to JSON & Upload

Parsed Spreadsheet Records

Upload Execution Progress

Batch Spreadsheet Conversion & Upload

Ready to Generate Reports?

Seller Performance Ready

Performance Scorecard

Logistics SLA Scorecard Ready

SLA Scorecard Metrics

Order Query parameters

Seller Details

Orders Processing Dashboard

No Orders Loaded

Recent Enqueued Batches

No Batches Enqueued

Off-Network Orders Process by XLSX

ONDC IGM Issues
0 Open 0 Closed 0 Issues

Active Business Credentials
0 active